fbpx
Back To Top

FNB Aspire Launch

 

With customers demanding more value, faster and better service FNB Aspire was born to regain its market-leading position. ​

 

Creative Ask:

FNB Aspire, as a solution, needed to be a customer-centric with engaging positioning, strong storytelling potential, underpinned by the revised value propositions as reasons to believe.​ And through research the emerging themes that needed to be focused on were self-improvement, family, side hustle, financial security, trust, transparency, simplicity, social status, and convenience.

 

The communication objectives focus was customer centricity, trust and integrated financial services.

 

Creative Solve:

When approaching the FNB Aspire launch we decided on a 2-phase approach: The first phase being the introduction on the new look of the cards and the second phase would highlight the diversity of our customers and the fact that with FNB Aspire they get more value, more day-to-day benefits, and more rewards. 

By understanding that our customers are building the future they aspire to and the roadmap to their destination is so unique, we showcased this through various customer personas. 

Our strategic insight stemmed from the concept of “The Slash Generation” – a generation comprised of a growing population choosing to follow an unconventional path, may it be in their career, hobbies, or life in general. They often juggle several different roles, at different times of day, in order to still be able to work and pursue their passion to ultimately building a work/life balance.

Results:

First to drive the new look cards and Changeables look. Our creative was used across all platform and was showcase by most media / PR outlets. 

FNB was the overall winner when is comes to middle-income banking needs with its FNB Aspire account: Solidarity’s 2022 Bank Charges Report

 

 

Mediums:

Internal: Various internet banners, e-cards, emailers, FAQs Interactive brochure, Customer Experience Edu-Hub, sales pack, introduction video and event

 

Branch: Posters, ATM screens, DL Leaflet, Wobbler, S-frames, branch TV (generic and credit card focus), Q-man, tickertape, screen savers, PopLink page, MyBi banners

 

Onboarding: (Debit, Credit card & Fusion)SMS, emailers, interactive PDF, video, emailer, APN 

 

Main Banked Marketing: (Salary switch, Fusion upgrade, home loan switch, Easy PAYU, home loan + salary switch): Emailers and APNs

 

Digital: Online pre-login banners, social media, programmatic banners

 

PlayBook: Campaign Guidelines

 

OOH: Intercape trailers

 

Client Testimonial:

“As always, LIVE brought a fresh and different perspective to the launch. They also understood our diverse customer base which they brought to life. And they were quickly able to aligned our campaign with the Changeables.”

ANTHEA NUSSEY

FNB ASPIRE MARKETING HEAD

Client:

FNB

Category:
3